Vietnamese 
English When it comes to the hospitality industry, every detail matters as they are touchpoints for the customer experience – including cleanliness from the lobby to the bedrooms. Partnering with reputable laundry services is essential to maintaining high standards for the hotel and addressing environmental issues, cost efficiency, and working towards sustainable tourism criteria. Below, Thai Tuan LMS will guide you in selecting the best and most effective laundry service provider for your hotel.
Prioritizing Service Quality
The linen in hotels must always be ensured to be clean, white, and wrinkle - free for customer’s use. Therefore, when choosing hotel laundry services, you need to prioritize the quality of laundry services, ensuring:
- Effective stain removal capability
- Fabric quality preservation
- Order completion time
- Product durability after washing
- Support and consultation for problem resolution.
The laundry service provider should have experience in the industry, modern facilities, and a professional team to ensure that service quality is consistently maintained.
In addition, the laundry services must meet the highest hygiene standards to ensure cleanliness and safety for customers.
Technology and Equipment
Modern facilities can somewhat assess the quality of service. A laundry service is efficient when its washing, drying, ironing, and folding systems are fully equipped with advanced technology.
- Water and Energy savings: Utilizing advanced laundry technology helps save water and energy consumption. Moreover, the use of modern technology machinery also enhances the cleaning and ironing effectiveness due to better mechanical action.
- Safe chemicals: Customers are the ones who directly use the services, so in addition to cleanliness, it is essential to choose a laundry service provider for hotels that uses eco-friendly, skin-safe chemicals with the ability to biodegrade, aiming for sustainable development for the hotel.
Environmental Impact Assessment on Laundry Services
96% of Vietnamese tourists affirm that sustainable tourism plays an important role in their choices. Therefore, when selecting a laundry service provider, it is essential to consider their environmental solutions to pursue sustainability.
Here are some criteria for evaluating laundry service providers with a focus on sustainable development.
- Wastewater treatment system: the laundry process generates a significant amount of wastewater, requiring the laundromat to have a treatment system in place to process this water before it is released into the environment. This ensures that it does not negatively affect surrounding ecosystems.
- Boiler Systems: to promote sustainability, laundries should utilize biomass fuels or other renewable energy sources to reduce CO2 emissions and minimize negative environmental impacts.
- Chemicals used: It is important to use safe and biodegradable chemicals in the laundry process to mitigate harmful effects on the environment.
Clear Working Process
A clear and transparent working process will help the hotel understand the laundry procedure from the partner, thus facilitating a smoother, quicker, and more efficient laundry pickup and delivery process.
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Understanding Service Process Information: From the receiving of laundry items to the washing steps (sorting, washing, drying, pressing, folding), to counting, packaging, and the delivery of clean items back to the hotel.
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Transparency: Providing complete invoices and clear documentation for each transaction.
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Flexibility: Ability to quickly and effectively respond to special customer requests.
Capacity to Meet Demand
Not all laundries can handle large volumes of laundry, so when choosing a laundry service provider for hotels, you should pay attention to their capacity to manage significant amounts of laundry, especially during peak seasons when urgent washing may be required.
Additionally, it's important to note that the delivery and pickup times must be committed to ensuring timely delivery of the correct quantity as requested and agreed upon by both parties.
Service Commitment
To establish a long-term working relationship, service commitment is essential. In the laundry service for hotels, the service commitments may include:
- Commitment to clean linens
- On-time delivery
- Accurate quantity delivery
- Customer consultation and care
Pricing and Policies
Competitive Pricing: Provide a clear service price list and attractive discount policies for long-term customers.
Clear Contracts: Establish detailed service contracts that include terms outlining the responsibilities of both parties.
To choose a reputable and quality laundry service provider for hotels, hotels need to consider multiple factors, not just cleanliness, but also safety and long-term efficiency.
Please compare the prices, service quality, and policies of different providers to make a final decision. Additionally, request the service provider to offer a trial laundry service experience before signing the contract.
Thai Tuan LMS - Proud to be the provider of PERFECT laundry services for hotels in Ho Chi Minh City.
Thai Tuan LMS is a leading high-end industrial laundry company in Ho Chi Minh City, with an area of 15,128 m², capable of processing 150 tons of laundry per day, confidently meeting all laundry needs in Ho Chi Minh City.
At Thai Tuan LMS, we commit to “clean quality fabrics, optimizing the lifespan of textiles, timely delivery and collection, and aiming for sustainable development” because of our strong capabilities:
- A system of over 80 washing, drying, loading, ironing, and folding machines, 100% imported from Kannegiesser in Germany.
- Use of Diversey laundry chemicals that meet international standards.
- A well-trained and highly skilled workforce, with an R&D department specializing in laundry formulas and a highly qualified QA/QC team.
- Wastewater treatment capacity of up to 1,400 m³ per day.
- A system for treating input water supply.
- Biomass fuel boilers to minimize CO2 emissions into the environment.
Not stopping there, Thai Tuan LMS is also the first unit in Vietnam to apply digital technology in linen management, helping solve problems such as loss, shortages, life cycle assessment, and linen expiration, ensuring that hotels are always fully stocked with textiles regardless of peak periods.
Please contact Thai Tuan LMS at Hotline: 0901.661.166 to experience perfect laundry services for your hotel!
Choosing a suitable laundry service provider is an important decision that impacts the quality of service in hotels. By carefully considering various criteria, hotel owners can find a reliable partner that enhances customer satisfaction and builds a professional image for their hotel.
